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Privacy Policy

Privacy Policy for Smart Service Centre

Effective Date: 29.09.2024

Smart Service Centre values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information collected and recorded by Smart Service Centre and how we use it.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website (servicecentre24x7.in) regarding the information that they share and/or collect on Smart Service Centre. This policy does not apply to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we request your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, and the contents of the message and/or attachments you may send us, as well as any other information you choose to provide.

When you schedule a service or register for an account, we may ask for your contact information, including your name, address, email address, phone number, and details about the appliance you need repaired.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service and marketing purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Smart Service Centre follows a standard procedure of using log files. These files log visitors when they visit websites. This information includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This information is not linked to any personally identifiable information and is used for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

We may use third-party advertising partners. You may consult their Privacy Policies to understand how they handle your personal information. These third-party ad servers or networks use technologies like cookies, JavaScript, or Web Beacons in their respective advertisements and links that appear on Smart Service Centre, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content you see on websites that you visit.

Note that Smart Service Centre has no access to or control over these cookies used by third-party advertisers.

Third-Party Privacy Policies

Smart Service Centre’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information, including their practices and instructions on how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data collected.
  • Request that a business delete any personal data about the consumer that has been collected.
  • Request that a business that sells a consumer’s personal data not sell the consumer’s personal data.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

GDPR Data Protection Rights

We want to ensure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access: Request copies of your personal data (we may charge a small fee for this service).
  • The right to rectification: Request correction of any information you believe is inaccurate, or completion of information you believe is incomplete.
  • The right to erasure: Request erasure of your personal data under certain conditions.
  • The right to restrict processing: Request restriction of processing your personal data under certain conditions.
  • The right to object to processing: Object to our processing of your personal data under certain conditions.
  • The right to data portability: Request transfer of the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

Children’s Information

Protecting children while using the internet is a priority. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Smart Service Centre does not knowingly collect any personally identifiable information from children under the age of 13. If you believe that your child has provided this kind of information on our website, please contact us immediately, and we will do our best to promptly remove such information from our records.